Most jobs today require a working knowledge of certain computer skills. Employers seek and reward employees who can effectively send emails, create spreadsheets, manage databases, understand memory and network limitations, and recognize the function and features of modern computer components. Any job candidate who already possesses these skills will stand above those who do not.

This course is designed to provide the fundamental computer competencies you need to survive and prosper in today's fast-changing workplace. You will learn how to implement the powers of modern office software to work faster and more efficiently. This course will also focus on practical applications for software most common to the workplace. By the time you finish, you will have learned why employers consider technological literacy so critical to the success of any organization.

Self-Paced classes can begin at anytime.

For more information or to register please click the link.

If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management.

You will learn how to make a successful transition from employee to manager and you will learn how to manage your time so that you can deal with the constant demands of a managerial job.

You will learn the skills required to delegate responsibility and motivate your employees. A large part of a manager's job involves getting things done through other people, and this course will help you understand how to influence and direct other people's performance.

Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively.

Instructor-Led classes begin on Jun 14, Jul 12, Aug 16 and Sept 13.

Self-Paced classes start at anytime.  For more information or to register please click the link.

Have you ever felt technically prepared for a supervisor's role, yet felt defeated by all of the people issues that seem to arise? You are not alone; many people feel the same way. In this online course, you will learn how to be a more effective manager or supervisor. You will master the basics of communication, because effective communication is essential in your quest to be a good manager or supervisor.

In addition, you will learn how you can develop your interpersonal skills by understanding and dealing with the various people issues that arise at work. You will see how you can understand various personality traits and how they impact the ability to get the job done. These traits include emotional intelligence, the need for power, conscientiousness, agreeableness, and more. You will be able to assess your own personality, as well as the personalities of your co-workers and boss, and you'll develop a plan of action to improve both your interpersonal skills and your work relationships.

Instructor-Led classes begin on Jun 14, Jul 12, Aug 16 and Sept 13.

Self-Paced classes start at anytime.  For more information or to register please click the link.

Are you tired of being intimidated and treated badly by others? Learn specific techniques to become more assertive in all parts of your life. Discover how people manipulate you and how you submit to being a victim. Understand the difference between passive, aggressive, and assertive behaviors, and see how inner dialogues keep people acting in passive ways. Explore ways to change your inner dialogue, such as using affirmations and visualization, creating new labels for yourself and others, and keeping a journal.

Do you think you speak non-assertively? If so, master the skills that will empower you to talk in an assertive manner, including specific verbal techniques and phrases for a variety of situations. Anger and criticism from others are difficult to deal with, so you will get many tips on how to handle these. Because your body can reflect an inner uncertainty, you will learn how to use facial expressions, eye contact, gestures, and your voice to reinforce the assertive statements you're making.

You teach people how to treat you through your behaviors as well as your words, and this course will help you understand which behaviors to use with others so they perceive you as being assertive. When you begin to exhibit your new confidence in relationships, people will counter in various ways. You will learn how to stand firm in the face of this resistance.

Get the assertiveness training you need in order to be more confident and powerful with family members, friends, bosses, co-workers, professionals, service people, and even total strangers. It's your turn to speak up!

Instructor-Led classes begin on Jun 14, Jul 12, Aug 16 and Sept 13.

Self-Paced classes start at anytime.  For more information or to register please click the link.

A key ingredient to the longevity of a company, is the performance and implementation to function as a High-Performance Organization (HPO). A High Performance Organization doesn't evolve naturally it takes a proper foundation and resources. Any type of business from production to service based, would benefit from becoming an HPO. Benefits include increased profits, a high rate of success, and a desirable workplace. Competition is everywhere and may range from large and small organizations on a domestic and international level. An organization is better suited for long-term success if they build an initial foundation as a High Performance Organization.

This course will provide you with the information needed to help your organization with its efforts to become a High Performance Organization (HPO). The lesson will begin by discussing the four principles of an HPO: Egalitarianism and Engagement, Shared Information and Trust, Knowledge Development and Performance Reward Linkage and how to link those principles with organizational activities to be an HPO to implementation of the principles. You'll also discuss leadership and how the organization's culture can help or hinder your efforts to become an HPO.

Instructor-Led classes begin on Jun 14, Jul 12, Aug 16 and Sept 13.  Self-Paced classes start at anytime.  For more information or to register please click the link.

No matter what our role is in an organization, we are all affected by human resources. We are also affected by how successful our organization is in competing in the global marketplace as well as how we can increase profits, have a high rate of success and be an employer of choice.

This 3 course Human Resource Management Suite includes Understanding the Human Resources Function, Talent and Performance Management, and High Performance Organization which targets the critical areas of an organization: First, we will discuss understanding human resources. This will help people without experience in human resources to understand the importance of this field. It will prepare both managers and business owners how to handle the basic human resource functions to ensure the best possible result. We will discuss topics such as the hiring process, how to locate quality employees in a competitive labor market, how to attract and retain top talent, employee rights and the legal side of the human resources.

The next critical area is talent and performance management. This area addresses the best practices in developing talent inside your organization. We'll cover the effect of onboarding, performance management, learning & development, and employee engagement and retention. You will be prepared to address the issues around talent and performance management and to offer solutions, tactics and strategies to attract and retain key talent professionals.

Finally, whether your organization is production or service based, you would benefit from becoming a High-Performance Organization (HPO). Benefits include increased profits, a high rate of success, and being an employer of choice. An organization is better suited for long-term success if they build an initial foundation as a High-Performance Organization.

This course will provide you with the information needed to help your organization with its efforts to become a High-Performance Organization (HPO). We'll discuss the four principles of a HPO: Egalitarianism and Engagement, Shared Information and Trust, Knowledge Development, and Performance Reward Linkage. You will learn how to link these principles with organizational activities to be a HPO. We'll also discuss leadership and how the organization's culture can help or hinder your efforts to become a HPO.

Suite bundles are not eligible for partial drops or refunds. Transfers to other open sessions of the same course are available. Please refer to your school for additional details regarding drops, transfers, and refunds on Suite bundles.

Instructor-Led classes begin on Jun 14, Jul 12, Aug 16 and Sept 13. For more information or to register please click the link.

Develop the skills and strategies you need to become an integral part of one of America's fastest growing service sectors! In this course, a twelve-year veteran in the nonprofit management field will show you how to transform your good intentions into a professional plan of action. You'll understand the unique characteristics of nonprofit organizations while mastering the core knowledge necessary to become an effective leader in the nonprofit arena.

In this course, you will learn skills and develop strategies that will take your organization to new heights of prosperity and productivity. You'll gain a full understanding the role of the executive director and the board of directors, special event and meeting management, public relation strategies, and how to find a position in this fascinating and rewarding field of work.

Instructor-Led classes begin on July 12, August 16 and Sept 13.  

Self-paced classes begin at anytime.  For more information or to register please click the link.

If you often find yourself at a loss for words or lack confidence in your communication abilities, you will appreciate this course. Each lesson works through the step by step process needed to become a great conversationalist. You will learn to use communication to build rapport and create environments of trust, warmth, and respect. Become more confident, create a great first impression, get along well with others, and create more and better personal and professional relationships.

Instructor-Led classes begin on July 12, August 16 and Sept 13.  

Self-paced classes begin at anytime.  For more information or to register please click the link.