Review the skills needed to increase customer service effectiveness and decrease stress in the workplace. Learn customer contact and management skills, internal and external customer satisfaction, and conflict resolution. Guided independent study course online. Call to express interest. Fee: $75.

Refunds: Course cost will be refunded, less a $5 processing fee, if you withdraw one week prior to the first class. If you withdraw prior to the second class, you will be refunded 50%.

The healthcare industry is one of the fastest growing industries in Maine and is expected to generate the largest number of jobs in Maine between 2016 and 2026. Would you like to explore a career in healthcare/healthcare administration? This track will help you learn about job opportunities and career-planning related to different types of healthcare services in a variety of settings; improve your math, reading, writing, verbal communication, and computer skills tailored for health-care professionals; learn about the social aspects of health and illness; develop the interpersonal, organizational, and soft skills that will help you enter and succeed in a healthcare-related job/career.

Learn the basics or improve your accuracy and speed. Those interested in keyboarding can take advantage of our open computer lab hours. Guided independent study course online. Call to express interest.

Refunds: Course cost will be refunded, less a $5 processing fee, if you withdraw one week prior to the first class. If you withdraw prior to the second class, you will be refunded 50%.

Basic Computer Literacy-Northstar Testing & Training                           

     This comprehensive assessment will let you know if you have the computer skills needed to be successful in school, work and at home.  After testing, if you need to improve your skills, we can help you design a learning plan, either with a class or with personalized online lessons you can do from your own home!                        

IC3 Digital Literacy Certification                 

     Show the world you can compete in the highly competitive digital age!  This nationally recognized certification is made up of three assessments: Computing Fundamentals, Key Applications, and Living Online. IC3 Global Standard 5(GS5) is a comprehensive solution for succeeding in any environment requiring computers, devices, or the Internet.

This class is an independent study designed to help students develop and improve writing skills: reviewing grammar, word usage, verb tenses, and sentence structure as well as planning, composing and revising various types of employment-related writing. Use Microsoft Word to compose emails, memos, letters, resumes and proposals. Pre-requisite: Microsoft Word or instructor permission. Online class. Call to express interest. Fee: $75.

Refunds: Course cost will be refunded, less a $5 processing fee, if you withdraw one week prior to the first class. If you withdraw prior to the second class, you will be refunded 50%.

Career Readiness is a work place preparation course designed to organize an individual for the necessary skills for successful job searching. Course focus is designed to fill out job applications, write resumes and cover letters, and learn soft skills when joining the workforce. Course will have guest speakers that work in human resources, field trips to job fairs, and learning what skills employers are looking for.

To Register: please call the Adult Education office at 764-4776

For more information about our Certified Clinical Medical Assistant Program, please register here and we will contact you!

140 Classroom Hours w/ a Clinical Externship

For students who want to prepare for an exciting, challenging and rewarding career in healthcare. This program trains students to assist physicians by performing functions related to the clinical responsibilities of a medical office. Instruction includes preparing patients for examination and treatment, routine laboratory procedures, diagnostic testing, technical aspects of phlebotomy and the cardiac life cycle. Includes hands on labs and a clinical extern- ship opportunity at a local healthcare provider. To be eligible for clinical rotation, students must successfully complete the 140 hour program, submit to a thorough background check, drug screening and meet other requirements. Note: Upon successful completion of this program, students are eligible to sit for the National Healthcareer Association (NHA) Certified Clinical Medical Assistant (CCMA) national examination.

Course Contact Hours: 140 hours + Clinical Externship

Student Tuition: $2,599 (Textbooks included - Board exam is an additional fee)

Clinical Externship Hours: 160 hours

Job searching? Let’s sharpen your job-related skills! Do you need to create or update your resume, create an email account, learn Microsoft Office basics, or refine your existing skills? Our Career Advisor, Suzette, will work one-on-one with you over six sessions to meet your career-focused computer needs. Work on creating documents appropriate for the workplace and/or the basics of sending and receiving email messages as well as opening and attaching files. Please call 345-3217 or email rsu16adulted@rsu16.org for more information or to schedule your first appointment. Registration: 6-week session, $50.