The Human Resources department of an organization manages its people, which makes it key to organization success. This course will address the leadership aspects of HR: devising and implementing strategic planning and upholding an organization's core values, developing talent and future leaders within the organization, recruiting and maintaining a diverse workforce, creating an inclusive environment, and being ready to handle crises. The course will offer HR professionals strategies and best practices for implementing these important leadership functions.

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Onboarding is the process of welcoming new employees into the organization and providing them with the resources necessary to be fruitful members of the organization. This process is a calculated method that lasts anywhere from a month to a whole year. Onboarding is directly connected to many key HR functions, including workplace culture and safety, professional development and training, and employee retention. When employees have a strong onboarding experience, they are more likely to stay with their organizations longer and to feel satisfied in their roles.

In this course, you'll learn what makes an onboarding plan successful, and you'll learn how orientation, onboarding, and training come together to promote long-term success for new employees.

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In this course, you will learn a number of techniques and models for problem solving. You will also learn about the types of problems HR professionals encounter. Lastly, you will apply problem-solving strategies to a number of real-world HR issues. Through practice, you will hone your problem-solving skill set and become a more effective HR professional.

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Progressive discipline is a best practice for handling workplace issues by providing opportunities for employees to correct problems through a series of increasingly severe sanctions. This course will provide HR professionals with the skills necessary to implement and manage an effective progressive discipline program at their organization.

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Using SMART goals is widely considered a best practice for setting targets and measuring employee progress. SMART goals are goals that include the valuable details that help make them attainable. They provide employees with a sense of direction, keep them motivated, and let them know how and when their progress will be evaluated.

In this course, we describe the five characteristics of SMART goals: specific, measurable, attainable, relevant, and time-bound. You will learn to recognize whether or not a goal is SMART and to outline the process for developing effective SMART goals. Finally, you'll learn how SMART goals can be evaluated and how they can be used to create an action plan that helps employees set and meet their unique targets.

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The success of an organization is entirely dependent on its people. An organization's mission can only be achieved through the hard work of talented, dedicated employees, which is why hiring is a crucial task that organizations must get right.

The key to a good hire is a good hiring process. HR professionals play a central role in ensuring the organization acquires the right talent. In this course, you'll learn how you can help your organization succeed by determining staffing needs, recruiting qualified candidates, conducting effective interviews, and selecting the best candidate for the role. This course outlines the hiring process from beginning to end—from developing a hiring plan through the onboarding process.

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The HR Skills™ Best Practices certificate consists of courses focused on the behaviors, practices and approaches that enable HR professionals and managers to foster better connections, communicate effectively, provide useful feedback, and navigate difficult situations. Through quizzes, games, real-world scenarios and commentary from subject matter experts, the HR Skills™ Best Practices certificate helps the learner begin to develop the skills that are the key to a cohesive workforce. The certificate consists of 8 courses that are online and self-paced, providing flexibility in completing the curriculum. No prerequisites are required to begin the courses. A course will be considered complete when the participant has done all assignments, exercises, review checkpoints, and has received at least a 70% on the course final exam. Students will have 12 months to complete all the courses in the certificate.

Individual courses offered in this certificate program are listed below.

Smart Goals for Performance Evaluation

Communication and HR

Coaching

Handling Difficult Conversations

Progressive Discipline

Leadership and HR

Conflict Resolution

Problem Solving

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Developed in accordance with the International Organization for Standardization's guidance on diversity and inclusion for organizations (ISO 30415:2021), the Certificate in Diversity and Inclusion in HR Management provides a foundation for creating a workplace where all employees are respected and appreciated as valuable members of the organization, are able to participate in work-related opportunities, can follow career paths that use their skills and knowledge to the fullest, and receive fair compensation. The courses explain how diverse and inclusive workplaces are more productive, innovative, creative, and profitable, and that fostering an inclusive culture produces higher employee engagement, satisfaction, and retention rates. The certificate explores the responsibilities of leaders, the workforce, and other stakeholders in recognizing diversity, working and communicating inclusively, reducing unconscious biases, acting accountably, and assessing diversity and inclusion initiatives using qualitative and quantitative methods.

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