This is an online course.  This class can be taken anytime, anywhere during the class dates specified.

Registration can be done up to a week after class starts.

The average manager spends more than 20% of their day dealing with conflict situations.  Out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion.  Discover a workable conflict management model, discuss case studies in conflict management, and learn successful conflict management strategies.

For full details, see:  https://www.yougotclass.org/index.cfm/Sanford

If you have any questions or concerns, please do not hesitate to contact SCAE at AdultEd@sanfod.org

A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.

Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life.  Through this course you will discover the direct relationship between service skills and career achievement.  You will become skilled at being an exceptional service provider.  You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service.  The payoff is enormous. CEUs/ILUs: 1.6, Length (in hours): 16, Price in USD $145.00

Customer service is now essential for business and all work organizations.  With the increase of technology, human interaction with customers becomes all the more important.  Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else. CEUs/ILUs: 3.2, Length (in hours): 32, Price in USD $245.00

Explore the field of cybersecurity, including its history, importance, and core principles. Understand the various types of cyber threats and the fundamental concepts of information security.  Come away with a familiarity of the basic types of cyber threats.

Equip yourself with the foundational knowledge and advanced skills needed to safeguard networks, data, and systems from cyber attacks. Conquer the core principles of cybersecurity, develop strategies to protect networks, and gain hands-on experience in identifying and mitigating cyber threats. Come away with the essential tools and knowledge to succeed in the ever-evolving field of cybersecurity.

Includes:  Introduction to Cybersecurity, Network Security and Defense Strategies, Advanced Cyber Threat Analysis and Mitigation

Data Analysis is quickly becoming one of the most sought-after skills in the workplace.  Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. Add a whole new skill set to your portfolio, and make a big difference in the success of your organization by acquiring data analysis skills.  Begin with getting a basic understanding of how to analyze data in a business setting. Then learn how many of your business decisions involve comparing groups for differences. You will know the statistics behind these group differences and relationships. Finally you will find out how to perform inquiries that will be useful to your business or organization, and have the skill necessary to communicate these results through graphs and text that your fellow employees will understand. Whether your business is home based or a large company, this certificate will take you to the next level where important decision-making is concerned. Students need to have Microsoft Excel to complete this certificate.  This Certificate must be taken in the following order: Introduction, Intermediate, Advanced. CEUs/ILUs: 4.8, Length (in hours): 48, Price in USD $495.00

Data Analysis is quickly becoming one of the most sought-after skills in the workplace.  Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions.  This course will give you a basic understanding of how to analyze data in a business setting.  Businesses look for candidates with an understanding of how to analyze the data they have been collecting; this course will help you start on that journey. CEUs/ILUs: 1.6, Length (in hours): 16, Price in USD $195.00