This course will provide you with the information needed to understand how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance your work experience. You will learn the difference between internal and external customers. You will also learn how developing and implementing a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.

For more information or to register place click the link.

This course explores 10 practical Differentiated Instruction integration strategies. Each strategy is accompanied by at least three sample lessons, as well as tips for applying them to best improve learning outcomes for your students.

In this course, you will discover Differentiated Instruction strategies including interest centers, flexible grouping, cubing, and tiering. Every lesson is packed with real-world examples that will help you put these strategies to use in your own classroom. You will take a look at integration across different subjects, grade levels, and learning profiles as you gain helpful knowledge on bringing Differentiated Instruction to your classroom.

This course is a must for today's teachers who often have to differentiate quickly and with minimal resources. Differentiated Instruction is an excellent launch pad for ramping up your creative classroom, and with the tips in these lessons, you will be meeting the needs of your diverse learners in no time.

For more information or to register please click the link.

Differentiated assessment is the key to helping every student succeed. No matter what grade you're teaching, this course will give you the tools you need to gather your assessment data quickly and easily.

You will begin this course by exploring strategies for performing pre-assessments, formative assessments, and summative assessments. You'll discover how to identify and share learning goals, gather assessment information, adjust your instruction, and provide feedback to your students. Real-life examples will help you see how differentiated assessment provides direction for improvement, promotes confidence, and motivates your learners to do their best. Whether you're a new or experienced teacher, you'll gain skill and confidence as you get hands-on practice in using a wide range of assessment techniques. By the time you've completed these lessons, you'll have a clear roadmap for differentiating your assessments and a wealth of practical ideas you can start using in your classroom right away.

For more information or to register please click the link.

Marketing Your Business on the Internet

Find out how to market your business on the Internet, even if you have little or no money to spend! In this practical, hands-on course, you'll discover proven methods that will help you establish an Internet presence and build an online brand identity. You'll learn how search engine optimization (SEO) works and how to track your site's performance using web analytics. You'll understand how to use online advertising, email marketing, and social media (including blogs) to drive business to your website. Finally, you'll learn how to keep your visitors coming back again and again!

Throughout the course, you'll learn to think strategically about marketing your website, products, and services using Internet technologies. You'll explore how to use an Internet marketing checklist and other tools and materials to develop a sound online business strategy. Before you know it, you'll have the skills and knowledge you need to develop a winning Internet marketing plan for your own business.

Using Social Media in Business

One of the biggest challenges for most business owners is to find a continuous supply of new customers. Over the past decade, some have differentiated themselves by leveraging the Internet and social media to do just that. Whether you consider yourself a social media novice or a seasoned veteran, this course will give you a solid foundation and thorough understanding of what social media is and how you can use it to grow your business.

As you progress through the course, you'll master a simple process for making social media work for you. You'll learn about the five most popular social media platforms (Facebook, Twitter, LinkedIn, Pinterest, and Google+) and study secrets for using them and other social media platforms to promote your business. You'll also see how you can build a social media team and automate your social media activities so that you can leverage the power of social media without adding another full-time job to your plate. And finally, you'll gain techniques for measuring and tracking your social media success.

In today's fast-paced and globally connected environment, social media is a game changer for businesses and business owners who use this powerful medium in the right way. So whether you're looking for a new way to market your business or simply hoping to gain a better understanding about the excitement that surrounds social media, this course will empower you.

Achieving Top Search Engine Positions

The vast majority of web traffic comes from search engines. That means the most important thing you can do to increase your website's traffic is to improve its search engine ranking. To do that, you have to understand both the art and science of search engine optimization (SEO).

In this course, you'll gain the knowledge you need to boost your website's visibility. You'll discover how search engines crawl the web, rank websites, and find previously undiscovered sites, and learn which HTML tags are key to getting sites on a search engine's radar. You'll also explore how to select keywords, why you should amass as many potential keyword choices as possible, and which keywords hold the most potential.

In addition, we'll discuss why you should complete a pre-submission analysis, how to do a post-submission analysis using tools such as Google Analytics, and how to manage the SEO cycle to maximize results. By the end of the course, you'll have mastered proven, step-by-step SEO strategies that you can implement right away.

Suite bundles are not eligible for partial drops or refunds. Transfers to other open sessions of the same course are available. Please refer to your school for additional details regarding drops, transfers, and refunds on Suite bundles.

Instructor-Led classes begin on Jun 14, Jul 12, Aug 16 and Sept 13.  For more information or to register please click the link.

Solving Classroom Discipline Problems I

Why do some teachers enjoy peaceful, orderly classrooms while others face daily discipline battles? The answer is that some teachers know the secrets to solving discipline problems. This course reveals those secrets and presents a step-by-step approach to effective, positive classroom discipline.

Solving Classroom Discipline Problems II

In this professional development course, you'll get the teacher training you need to deal effectively with serious discipline problems and help even the most challenging students you're teaching make more responsible choices. You'll discover how to use a new research-based six-step approach to solve severe and chronic discipline problems, including bullying, fighting, using abusive language, stealing, and refusing to work.

Teaching Students with ADHD

Children with attention deficit hyperactivity disorder (ADHD) are always hearing things like "Try harder," "Pay attention," and "Sit still." And they'd love to do these things; but they don't know how. In this course, you'll discover practical ways to help children with ADHD control their behavior and succeed in school.

Series bundles are not eligible for partial drops or refunds. Transfers to other open sessions of the same course are available. Please refer to your school for additional details regarding drops, transfers, and refunds on Series bundles.

For more information or to register please click the link.

Do you have a nagging suspicion that a small improvement in your writing skills might also improve your career prospects? Don't let small gaps in your business writing skills prevent you from reaching your full potential!

It doesn't matter whether you're a clerical worker, an engineer, or an executive. If you communicate with others in writing, you need this course to help you identify and eliminate problem areas. By the end of this course, you'll know the secret to developing powerful written documents that immediately draw readers in and keep them motivated to continue until your very last, well-chosen word.

Instructor-Led classes begin on Jun 14, Jul 12, Aug 16 and Sept 13.  For more information or to register please click the link.

Teaching students with disabilities is a rewarding challenge, and this course gives you the tools you will need to succeed. No matter what grade you teach—from preschool through high school—you will learn powerful strategies you can put to work immediately in your classroom. In addition, you will gain the knowledge you need to understand and cope with the most common disabilities you will encounter.

You will start by putting yourself in the shoes of students with special needs as you explore a wide variety of disabilities ranging from autism spectrum disorder to cerebral palsy. Simulations and real-life stories will give you a firsthand look at what it's like to be a learner with special needs, and you will see how common disabilities affect classroom behavior and learning.

Then comes the best part: solutions! In each lesson, you will find dozens of tips for fostering the reading, writing, and math skills of students with special needs. In addition, you will master techniques for helping these learners behave appropriately and make friends in your classroom. You will also get the inside story on Individualized Education Programs (IEPs) and transition plans, and you will learn the most effective ways to collaborate with parents and professionals.

By the end of this course, you will feel confident in your ability to help any student who comes through your door. You will also discover that while the challenges can be big when you're teaching students with disabilities, the victories are big as well.

For more information or to register please click the link.

Follow your child's lead and have fun while enhancing language development. In this fun and user-friendly course for parents, teachers, and caregivers, you will discover how children learn to process language and how they become proficient speakers and thinkers. This course will help you enrich your child's life by stimulating their continued speech, brain, and language development in an enjoyable, age-appropriate, and natural way.

For more information or to register please click the link.