This course will teach you how to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You will learn to approach difficult situations by answering the questions: who? what? where? when? how? and why? By answering these questions, you will understand who your difficult people are, what they're like, how you react to them, and their response to your actions.

You will also practice analyzing your interactions with those you share space with. By observing others closely, you will learn to read their identifying characteristics. Once you can identify which type of person you're dealing with, you will be able to choose appropriate reactions to their behaviors.

By the time you finish this course, you will understand that assertiveness involves taking responsibility when meeting your needs in a way that preserves the dignity and rights of others.

Instructor-Led dates are as follows Jun 14, July 12, Aug 16 and Sept 13.

Self-Paced classes start anytime.

For more information or to register please click the link.

The vast majority of web traffic comes from search engines. That means the most important thing you can do to increase your website's traffic is to improve its search engine ranking. To do that, you have to understand both the art and science of search engine optimization (SEO).

In this course, you'll gain the knowledge you need to boost your website's visibility. By the end of the course, you'll have mastered proven, step-by-step SEO strategies that you can implement right away.

Instructor-Led dates are as follows Jun 14, July 12, Aug 16 and Sept 13.

Self-Paced classes can start at anytime.

For more information or to register please click the link.

Rapid growth in the health, legal services, data processing, management, public relations, and other industries have created many new job opportunities for administrative assistants. This course will help you discover and master the essentials of managerial and staff support, information and records management, communications technology, travel and meeting coordination, space planning, and office ergonomics. You will become an indispensable member of your team by identifying opportunities and implementing solutions to turn your office into a high productivity machine.

This course and its follow up (Administrative Assistant Applications) may help you prepare for the internationally-recognized Certified Administrative Professional® (CAP®) exam offered by the International Association of Administrative Professionals® (IAAP®).

Note: This course is not affiliated with, nor has it been endorsed by, the International Association of Administrative Professionals® (IAAP®).

Instructor-Led dates are as follows Jun 14, July 12, Aug 16 and Sept 13.

Self-Paced classes can start at anytime.  For more information or to register please click the link.

In this course, an experienced grant writer will show you how to research and write winning proposals that get funded. You will become proficient in the proposal format used by the vast majority of public foundations. Learn what to do and what not to do on your cover sheet, narrative, background page, and your stakeholder and third-party evaluation plan. Discover the quickest and most efficient ways to gather the information you will need to develop your proposal's attachments, including information on your organization's structure, administration, and finances. Gain a full understanding of the criteria funders use to determine whether your grant proposal gets funded or rejected.

Before this course is over, you will have discovered a number of significant finishing touches that can give your project the edge over others. You will learn about the importance of obtaining community and political support before submitting a proposal to any government agency.

Instructor-Led dates are as follows Jun 14, July 12, Aug 16 and Sept 13.

Self-Paced classes can start at anytime.  For more information or to register please click the link.

Blogging and Podcasting for Beginners will teach you how to plan and create your very own blog and podcast. Through hands-on exercises, you will discover the benefits of using free web tools like Blogger, WordPress, Audacity, and YouTube. You will find that creating a blog and podcast is much easier than you ever imagined.

First, you will learn how to develop a plan for the content, setup, maintenance, and how to use free blogging software like Blogger and WordPress to put that plan into action. After that, learn how to record a professional-sounding audio podcast with a very simple recording tool you already have. You will edit the file with another free software program, add music to it, and then post it online for others to enjoy. Finally, you will find out how to record a video podcast. You will edit it, add special effects, drop in a podcasting-safe music file, and then publish it online.

Instructor-Led classes begin on Jun 14, Jul 12, Aug 16 and Sept 13

Self-Paced classes can begin at anytime.

For more information or to register please click the link.

Increasingly, scientific evidence shows that human beings are comprised of an energetic system that is highly integrated with the physical body, emotions, and the spirit. When methods of therapeutic energy healing are incorporated with modern healthcare modalities, positive client outcomes result. Music, sound healing, meditation, therapeutic touch, healing touch, Reiki, reflexology, craniosacral therapy, qigong, and acupuncture are therapies that can result in enhanced health and healing for many individuals.

The outcome of this certificate is for the learner to describe the foundations of energy medicine, including the biofield (human energy field), the chakras, music and sound, meditation, qigong, and acupuncture.

For more information or to register please click the link.

This course immerses the learner in the situation of being a change management consultant assisting a traditional electronics manufacturer through the acquisition of a new company focused on e-commerce. The learner makes a series of decisions, each with varying consequences, as the differing corporate cultures merge into one under a tight deadline.

Use this link to register: https://catalog.mindedge.com/rsu19/courses/2174/under-pressure-a-change-management-simulation 

Enter code RSU19 at checkout for a limited time discount!

This course introduces learners to basic artificial intelligence concepts and trends. Artificial Intelligence plays an increasingly important role in many industries. The emergence of this new technology promises to bring unprecedented efficiencies for organizations and enhance business performance. In today's global economy, managers will need to know how AI can be leveraged to keep their organizations competitive, as well as understand the potential ethical issues associated with employing AI technologies such as deep learning, machine learning, and the various AI-enabled recognition technologies.

Follow this link to register: https://catalog.mindedge.com/rsu19/courses/1484/a-manager-s-guide-to-artificial-intelligence

Enter code RSU19 at checkout for a limited time discount!