This course will help you enjoy the rewards that come from doing what really makes you happy! It will help you begin designing a life that really works for you.

With a complete understanding of your own interests, values, needs and abilities, you'll learn how you can use work to express yourself and share your interests and talents. Your every day will be filled with joy and inspiration, and a greater depth of meaning will be added to everything you do. This course is skillfully crafted to weave experiential learning with the conceptual presentation, giving you time to experience, understand, and implement each new strategy as it is introduced.

This is an Instructor-Led and Self-Paced class.  Start dates are Aug 16, Sept 13, Oct 18 and Nov 15.  Self-Paced classes can start at any time.  For more information or to register please click the link.

As someone who participates in delivering high levels of customer service, you're an important ambassador for your organization. In this course, you will discover a number of dynamite methods to bring out your best and also do the same for the people you work with. You will learn how to measure customer service—from your company's point of view and from the customers—and discover how to anticipate the needs of your customers.

You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? You will take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, you will learn how to communicate, resolve complaints, and build long-lasting customer service programs.

This is an Instructor-Led.  Start dates are Aug 16, Sept 13, Oct 18 and Nov 15.  Self-Paced classes can start at anytime.  For more information or to register please click the link.

Under pressure to increase membership, expand program value, attract media, entice donors, and develop volunteers, all while keeping an eye on the bottom line? In the face of stiff competition, more worthwhile causes, more regulations, more watchdog agencies, and fewer funding opportunities, you need to work smarter—not longer.

This course will show you how to use powerful marketing techniques to compete more effectively for customers, donors, members, and volunteers. You'll also learn how to persuade the media to communicate your organization's message and further its ideals and goals. Before you know it, you'll be ready to improve your market share by learning to evaluate and implement effective promotions, advertising campaigns, and communication techniques. If your organization relies on a diverse mix of fees, events, and/or contributions for support, you're sure to find this information-packed course indispensable.

For more information or to register please click the link.

You can become an effective public speaker! In this course, you will discover how to talk confidently and persuasively to both large audiences and small groups. You will also learn how to plan and deliver your presentations skillfully and how to manage one of the most common public speaking barriers—fear.

You'll learn the secrets to presenting a speech, how to handle questions and manage conflict in meetings, and even how to shine in a job interview. You will get tips for training your voice and learn how to use both verbal and nonverbal communication effectively. By the time you finish this course, you'll have an entire set of skills you can use on the job, in social settings, and in any other situation where you need to communicate with ease and authority!

For more information or to register click the link.

Are you interested in acquiring practical business experience in strategic planning, management, and finance without enrolling in an MBA program? This course is for you!

You'll understand the significance of strategic planning and discover how external and internal environmental factors affect an organization. You'll learn about organizational structures, performance measurements, financial investment models, budgeting, ethics, workplace politics, and more! This course will provide you with in-depth knowledge of the business environment.

For more information or to register please click the link.

Medical Terminology: A Word Association Approach

This course teaches medical terminology from an anatomical approach. Root terms are divided by each body system. The origin, a combined form, and an example of non-medical everyday usage is provided for each root term. Word Associations are provided as a learning tool. Unusual and interesting information is provided in regard to each term. Root terms are combined with prefixes and suffixes as your learning will culminate in the interpretation of several paragraphs of medical notes.

Spanish for Medical Professionals

Are you struggling to communicate with your Spanish-speaking patients? If so, here's the perfect solution. Whether you're new to the Spanish language or just want a refresher, this fun and simple course will give you the basic tools you need to bridge the communication gap.

With increasing numbers of Spanish-speaking patients entering the healthcare system every year, it's more crucial than ever for health professionals to learn medical Spanish. What's more, adding Spanish skills to your résumé can broaden your career horizons. But you're a busy person, and you don't have time to waste—so this course skips the "touristy" topics and focuses on the survival Spanish medical personnel really need to know in a medical setting.

Starting with the basics of Spanish pronunciation, you'll move right into simple words for everyday topics including colors, numbers, conversational phrases, family names, and words for asking questions. Next, you'll get to the meat of the course as you discover how to ask about pain, symptoms, medical histories, insurance, and patients' feelings. You'll also learn how to talk about body parts, diets, and medical care and treatment. Along the way, entertaining games and stories will help you practice your new vocabulary as you gain awareness about Latin American culture.

By the end of this course, you'll have a strong foundation in basic medical Spanish that you can build on for years to come. ¡Vamos! (Let's go!)

HIPAA Compliance

Are you a health care professional or considering a career in the health care industry? Do you provide products or services to a health care organization? If the answer to either of these questions is yes, then it's mandatory that you understand the compliance requirements of HIPAA, and subsequent rules and laws (through March 31, 2014) that affect HIPAA, including ARRA/HITECH, the Affordable Care Act (ACA), Administrative Simplification Compliance Act (ASCA), the Patient Safety and Quality Improvement Act (PSQIA), and the OMNIBUS rules. These laws require all health care professionals to take careful steps to secure their protected health information (PHI). But what exactly do all these regulations require?

In this course, we'll demystify the compliance process. We'll focus specifically on the Administrative Simplification portion of HIPAA, starting by defining the lingo of HIPAA, ARRA/HITECH, ASCA, ACA, and the OMNIBUS rules. While we're at it, we'll identify all the important players.

Next, we'll zero in on the Administrative Simplification rules of HIPAA, starting with transactions, code sets, and identifiers, which are all key elements in the HIPAA-mandated electronic health care transmissions.

We'll use real-world examples to help explain the Privacy Rule, which governs patient rights and disclosure of protected health information (PHI). We'll explain what's meant by covered entities (CE), business associates (BA), and many other relationships within the health care industry impacted by HIPAA.

Since computers are an integral part of health care these days, we'll see how they fit into the Security Rule. We'll also examine administrative safeguards, physical safeguards, technical safeguards, and policy and procedure creation—all of which are crucial components of the Security Rule.

Last, but not least, we'll focus on the Office for Civil Rights (OCR), HIPAA's watchdog organization, and learn about the civil and criminal penalties for non-compliance.

By the time you finish this course, you'll be confident and capable of implementing HIPAA's Administrative Simplification rules, and the laws impacting it, in your own organization. If you're just starting your career in the health care field, you'll have a priceless addition to your resume.

Medical Math

Master medical calculations in an engaging environment! In these fun and practical lessons, you'll gain the medical math skills you need for anything from calculating dosages to using scientific formulas. Whatever medical field you're in, the hands-on activities in this course will help you perform day-to-day math tasks quickly and easily.

First, you'll brush up your basic math skills. You'll begin with a review of fractions, decimals, and percentages, and then dive into measurement systems and conversions used in the medical field.

Next, you'll do dosage calculations for oral, parenteral, and intravenous medications. You'll explore three different methods you can use for dosage calculations: proportions, dimensional analysis, and the formula method. You'll also learn an easy formula that you can apply to many dosage calculations.

Finally, you'll get an introduction to basic statistics and probability. You'll find out how to interpret the latest medical findings for your patients, and journal articles will no longer be a mystery!

Whether you're new to the field of medicine or want to enhance your skills, this is the course for you. By the time you finish these lessons, you'll have a solid grounding in basic medical math, and you'll be ready to tackle any calculation confidently.

Suite bundles are not eligible for partial drops or refunds. Transfers to other open sessions of the same course are available. Please refer to your school for additional details regarding drops, transfers, and refunds on Suite bundles.

For more information or to register please click the link.

Introduction to Microsoft Publisher

Desktop publishing is not just for design professionals! Microsoft Publisher puts desktop publishing within everyone's reach with easy-to-use templates and designs that help you create dozens of different publication types, including greeting cards, banners, flyers, and booklets. Best of all, if you have a Microsoft 365 subscription on a Windows PC, Publisher is available at no extra cost.

Administrative Assistant Fundamentals

Rapid growth in health, legal services, data processing, management, public relations, and other industries have created many new job opportunities for administrative assistants. This course will help you discover and master the essentials of managerial and staff support, information and records management, communications technology, travel and meeting coordination, space planning, and office ergonomics. You will become an indispensable member of your team by identifying opportunities and implementing solutions to turn your office into a high-productivity machine.

HIPAA Compliance

This course will give real-world examples to explain the Privacy Rule. You will examine what is meant by covered entities, business associates, and many other relationships within the healthcare industry impacted by HIPAA. You will understand how computers fit into the Security Rule and examine many types of safeguards, which are crucial components of the Security Rule. You will also learn about the Office for Civil Rights, HIPAA's watchdog organization.

Medical Terminology: A Word Association Approach

The Medical Terminology – A Word Association Approach course will teach you to understand medical terminology as it pertains to each body system. Using graphics and study tips, you will not only learn definitions and root terms but also their application in the medical world. Learning blocks are used to condense information and to help isolate what you need to know versus what is nice to know. You will also be provided with fun and unusual facts to help you remember the medical terminology in unique ways.

For more information or to register click the link.

Spanish for Medical Professionals I

Are you struggling to communicate with your Spanish-speaking patients? If so, here's the perfect solution. Whether you're new to the Spanish language or just want a refresher, this fun and simple course will give you the basic tools you need to bridge the communication gap. By the end of this course, you'll have a strong foundation in basic medical Spanish that you can build on for years to come.

Spanish for Medical Professionals II

Do you feel like you have a pretty good sense of intro Spanish, but are ready to take it to the next level? This course picks up where Spanish for Medical Professionals left off. And, if you didn't take the first course, no problem! This course is also for healthcare providers who already have a pretty good sense of Spanish, but just need more medical vocabulary to sharpen their skills.

Series bundles are not eligible for partial drops or refunds. Transfers to other open sessions of the same course are available. Please refer to your school for additional details regarding drops, transfers, and refunds on Series bundles.

For more information or to register please click the link.