Service representatives often act as the "face" of their organizations and play a critical role in delivering the best experience for every customer. In this course, learners will explore theories, strategies, and techniques for delivering quality service and building customer loyalty. This course is designed for service professionals with any level of experience who want to expand their knowledge, improve their skills, and increase their understanding of customer service.

For more information or to register please click the link.

You are not alone if your palms get a little sweaty when you have to speak in front of others. Whether delivering a speech in front of a large audience of professionals or having a direct conversation with one or two friends or coworkers, public speaking is one of the most common anxiety-inducing experiences. Our stress and nerves can impede our ability to deliver a clear message. "Speak with Confidence" will teach you to define and understand speaking anxiety. By understanding the typical causes of speaking anxiety and learning real-world relaxation and confidence-boosting techniques, you will learn practical ways to tackle and overcome your public speaking fears.

For more information or register please click the link.

Writing is central to our personal and professional lives. Errors in writing can derail a job application, miscommunicate a plan, and confuse our audience in many ways. This course will guide you through the writing process, from brainstorming the content to polishing the final draft. Along the way, you'll be given tips for how to speed up the writing process and ensure that you send out error-free writing. Topics include time management, structure, crafting complex and clear sentences, and troubleshooting common grammar errors.

For more information or to register please click the link.

Email is a mainstay of communication technologies, especially in the business world. Though new forms of communication are constantly being developed, email remains a popular platform with an ever-growing number of users each year. This course first delves into the basics of email and provides the skills to draft messages, follow up efficiently, and manage email inboxes. The course further provides tips and techniques for crafting effective and accessible email content to help your message stand out in a crowded inbox.

For more information or to register please click the link.

***This is ONLY the APPLICATION.  Course costs will be determined upon registration.**

The coding program has several options:

$3,750 Medical Coding (CPC-A Certification)

As a Medical Biller/Coder you are responsible for reviewing the documentation the physicians have provided and assigning the correct diagnosis and procedure codes, entering the necessary information into the patient’s account and submitting the claims to the Insurance Companies.  You are then responsible for tracking and receiving payment from the Insurance Companies and billing the patient when necessary.  You will also be responsible for reviewing any denials and researching to make sure that the claim was submitted correctly the first time.  If any necessary changes can be made, you are responsible for making the changes and following up with the Insurance Companies.

Basic computer knowledge is a must.  Many offices use the Internet and are willing to provide you with their billing programs to install on your home computer allowing you to work from home.

Medical Billers and Coders are in high demand.  Most offices and hospitals find it very difficult to find Medical Billers and Coders and when they do, are willing to provide great pay and benefits.  If you chose to work in the office or hospital, flexible schedules are also possible and they tend to be very accommodating.

As well as working in physician’s offices and hospitals, you can choose to work for Medical Billing Companies, Ambulance Companies and Nursing Homes.

If you complete the course with a satisfactory grade, you will receive a Certificate of Completion from both Medical Billing and Coding as well as a certificate for Anatomy/Physiology and Medical Terminology.  In addition, you will receive a Letter of Recommendation, a list of companies in the field with addresses and phone numbers, and we would be happy to provide a personal reference for you.  Should you decide to take the CPC exam at the end of the course, you will receive a national certificate and a title of CPC-A (apprentice). 

Our instructors are professionals in the industry and can offer you the benefit of their knowledge and experience.

Upon registration, program and application materials will be sent to you.

***This is ONLY the APPLICATION.  Course costs will be determined upon registration.**

 Medical Transcription is the process of turning dictated medical information into typed records through the use of various types of equipment, such as micro-cassette recorders, Wav files, telephone systems and C-phones. As a Medical Transcriptionist, you are responsible for receiving verbal information and typing that information into a word processing program, such as Microsoft Word or Word Perfect. This information must be transcribed accurately, using the format specified by the provider (SOAP notes, discharge summaries, and other report forms) Basic computer knowledge is a must, as are basic typing skills and knowledge of commonly used word processing programs.

Most doctors or transcription companies ask for a minimum of 80 WPM, computer, and English grammar skills are essential. Also, many companies now use the Internet, which gives you the opportunity to work out of your home without having to drop off and pick up tapes. Our program now offers you the opportunity to learn how to use the internet and transcribe files through voice files, using FTP and Byte scribe/Express Scribe and foot pedals that connect to your computer. Our objective is to make sure you understand all the types of equipment that are out there for transcribing across the country.

Our course is State Licensed, Insured and bonded and all instructors are at-home medical transcriptionists that will be sure to show you all the tricks of the trade that we personally use. We provide you with a list of job openings while going through the course and will keep in contact after graduation to make sure you are following through with the directions that were given in class regarding finding jobs and where to send your resume. Our website has a message board and job openings will be posted for your convenience, as well as a convenient way to ask questions as you are going through the program.

Medical Transcription is a profession that can also lead to other avenues of transcription. Most jobs provide good pay and benefits, with the opportunity to have an extremely flexible schedule and work environment. You can choose to work at home or in an office, providing services to professionals, such as medical providers, hospitals, insurance agencies, law offices, and physical therapy practices. You are not held to work just in your state. You can work all over the country from your home thanks to technology that is taught in our program.

If you complete the course with a satisfactory grade, you will receive a Certificate of Completion, a Letter of recommendation, a list of companies in the field with web site addresses and phone numbers, and we would be happy to provide personal references. Our instructors are professionals in the industry and can offer you the benefit of their knowledge and experience.

This program is 16 weeks to 6 months depending on the student's choice of breaking up the program. 

**This is an online only class**

 Upon registration, program and application materials will be sent to you.

***This is ONLY the APPLICATION.  Course costs will be determined upon registration.**

This 14-week program prepares you to pass the Pharmacy Technician Certification Board exam. You will also receive a Certificate of Completion through the Academy of Medical Professions.   This program is active for ONE YEAR from date the of the Student’s activation, this allows you the time to successfully complete the program and to review up until the day you sit for the National Certification Exam.

Work One-On-One with a Pharmacy Technician Trainer and entirely online with support from a Pharmacy Technician and Trainer.  The Pharmacy Technician is one of the fastest growing jobs in health care today.  In this course, you will learn everything from the role of the technician in the pharmacy setting, to the basic sciences at the core of pharmacy practice, to preparing for the PTCB exam.  You will learn complete drug information that includes proper name, spelling and pronunciation, drug class, generic and trade name, route of administration, dosage and more of hundreds of drugs.  You will be able to identify pills on sight with pill photos, gain a better understanding of how certain drugs work within the body with a concise review of relevant anatomy and physiology, and stay up to date with cutting-edge pharmacy practice with the latest information on new drugs, regulations, HIPAA guidelines and safety procedures.  You will be ready to pass your PTCB national certification included in cost. 

As a certified Pharmacy Technician, you will be helping the Licensed Pharmacist with all the necessary day-to-day services that the Pharmacy provides. Everything from preparing medications to answering phones, receiving and verifying prescriptions, counting tablets, taking requests for refilling of medications, and much more.  You are an assistant to the pharmacist.

Talk about job security!! This is a growing field with high demand and great salaries.  You can work for places such as:  Pharmacies at Hospitals, Independent Pharmacies, and retail chains like Wal-Mart and Walgreens.  There are so many possibilities.

Excellent communication skills and customer service are essential in this field.  You must have the ability to learn and retain procedural processes and apply them quickly and accurately.  Most places do require flexibility of hours some might ask for:  nights, weekends, or holidays depending on where you work and for whom you work.

You will be working one-on-one with a Pharmacy Technician instructor as you go through your weekly assignments.  She is always available and is in constant contact with you as you progress through the program.

 **This is an online only class**

Upon registration, program and application materials will be sent to you.

Are you struggling in a low-wage job and want a more stable career?

Take #YOURNEXTSTEP and earn industry-recognized credentials.

Courses to help you personally, like Time Management, Decision-Making Strategies, Career Readiness and Career Exploration for folks who are undecided about which career path interests them.

Then, start training in Healthcare, Computer Information systems or any other career you choose!

Take #YOURNEXTSTEP and join our Career Access Program.

Call 225-1010 for more information.