Customer service is now essential for businesses and all work organizations.  With the increase of technology, human interaction with customers becomes all the more important.  Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success.  Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else. 

CEUs/ILUs: 3.2

Length (in hours): 32

Price in USD $245

Offered 4 times/year, call for dates.

Data Analysis is quickly becoming one of the most sought-after skills in the workplace.  Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. Add a whole new skill set to your portfolio, and make a big difference in the success of your organization by acquiring data analysis skills. 

Begin with getting a basic understanding of how to analyze data in a business setting. Then learn how many of your business decisions involve comparing groups for differences. You will know the statistics behind these group differences and relationships. Finally, you will find out how to perform inquiries that will be useful to your business or organization and have the skill necessary to communicate these results through graphs and text that your fellow employees will understand. Whether your business is home-based or a large company, this certificate will take you to the next level where important decision-making is concerned.

Students need to have Microsoft Excel to complete this certificate. 

This Certificate must be taken in the following order:

• Introduction
• Intermediate
• Advanced  

CEUs/ILUs: 4.8

Length (in hours): 48

Offered 4 times/year, call for dates.

Data Analysis is quickly becoming one of the most sought-after skills in the workplace.  Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions.

Add a whole new skill set to your portfolio, and make a big difference in the success of your organization by acquiring data analysis skills.  Begin with getting a basic understanding of how to analyze data in a business setting. Then learn how many of your business decisions involve comparing groups for differences. You will know the statistics behind these group differences and relationships. Finally, you will find out how to perform inquiries that will be useful to your business or organization and have the skill necessary to communicate these results through graphs and text that your fellow employees will understand.

Whether your business is home based or a large company, this certificate will take you to the next level where important decision-making is concerned.

Click here for more information about the course specifics, dates, cost and registration.

There is also a self-study version available with no specific start dates.

12-week Certificate program in Dental Assisting for one of the most high-demand careers. This program is designed to teach all aspects of dental assisting and provide you with the skills you need to work in this field and pass a national certificate exam. This program is taught by a Dentist and includes an opportunity for internships. We now offer an option for Lab days, please ask for more details! The price of the course includes all books, exam preparation materials and fees for the DANB RHS® certificate program. Upon passing the DANB RHS®, you will receive a certificate of knowledge based on competency for that component from DANB. Payment plans available. 

Live Classes Monday 6-8 PM OR Online Anytime, Self-Paced

For more details on this class or to enroll with the Academy of Medical Professions please call or email Kittery Adult Education at 207-439-5896 or cfurbish@kitteryschools.com

12-week Certificate program in Dental Assisting for one of the most high-demand careers. This program is designed to teach all aspects of dental assisting and provide you with the skills you need to work in this field and pass a national certificate exam. This program is taught by a Dentist and includes an opportunity for internships. We now offer an option for Lab days, please ask for more details! The price of the course includes all books, exam preparation materials and fees for the DANB RHS® certificate program. Upon passing the DANB RHS®, you will receive a certificate of knowledge based on competency for that component from DANB. Payment plans available. $3200. Live Classes Monday 6-8 PM OR Online Anytime, Self-Paced

Session Start Dates:

2/3/25

6/2/25

or online anytime

Programs are all-inclusive: books, reference books, national certifications, practice exams and online resources, live instructors, and student support for self-paced students are included in tuition. Payment plans available; WIOA/voucher approved (Goodwill, MyCAA, Maine Department of Labor, EMDC/HOPE, etc.).

Programs are all-inclusive: books, national certifications, practice exams and online resources, live instructors, and student support for self-paced students are included in tuition. Payment plans may be available. Please call 207-384-5703 or email wanda.kezer@rsu35.org to speak with an advisor.

12-Week Dental Assisting Certificate Program in a high-demand career. Learn all aspects of dental assisting from a Dentist. Includes internship opportunities, exam preparation materials and DANBRHS® certification. Mondays, 6:00-8:00pm or Online Anytime, Self-Paced Course Fee: $3,200

Explore all aspects of dental assisting and gain skills needed to work in this field and pass a national certificate exam. This program is taught by a dentist and includes an opportunity for internships.

The price of the course ($3200) includes all books, exam preparation materials and fees for the DANB RHS® certificate program. Upon passing the DANB RHS®, you will receive a certificate of knowledge based on competency for that component from DANB.

You are registering for a FREE information session with WRAE's Career Counselor Jessica Trimmer who will connect you with AMP.

There is a structured class or a fully online class (start anytime).

Join Kelly Rose, DMD for a 10-week certificate program in Dental Assisting for one of the most high-demand careers.  This program is designed to teach all aspects of dental assisting and provide you the skills you need to work in this field and pass the RHS certificate exam needed for employment. This program is taught by a Dentist and includes an opportunity for internships. The price of the course Upon passing the DANB RHS®, you will receive a certificate of knowledge-based competency for that component from DANB. Payment plans are available.  The course includes all books, exam preparation materials, and fees for the DANB RHS® certificate program.

Call our Adult Education office for more information.