If you're a manager or supervisor, you have probably been faced with a difficult conversation with a direct report. Not only do these conversations require sensitivity, delicacy, and in all likelihood, confidentiality, but how the conversation is handled can greatly impact the outcome. This course seeks to prepare learners to better handle awkward and difficult discussions with employees. Many difficult conversations can impact employee productivity, but as the manager or supervisor, you can learn to coach and counsel employees to create a calmer work environment and increase staff retention and productivity in the process.

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As a manager, you will undoubtedly deal with conflict. And keeping the peace is your responsibility. This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.

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Managers who lead and manage through coaching--providing encouragement, feedback, and support--are more successful in "working through others." This course focuses on the skills and techniques of positive coaching in an organizational setting including listening actively, providing constructive feedback based on observation, reinforcing positive employee performance through recognition and praise, and teaching new skills.

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Proper management of human resources is vital for creating and sustaining a skilled and engaged workforce, developing a positive business culture, and generating a competitive advantage. In every business where a manager supervises a group of employees, that manager is responsible for some aspect of human resources, and successful managers know the importance of keeping up with current laws and HR best practices. This course equips managers with foundational HR knowledge in areas related to employee recruitment and selection, onboarding and training, compensation, and performance management.

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The Human Resources department of an organization manages its people, which makes it key to organization success. This course will address the leadership aspects of HR: devising and implementing strategic planning and upholding an organization's core values, developing talent and future leaders within the organization, recruiting and maintaining a diverse workforce, creating an inclusive environment, and being ready to handle crises. The course will offer HR professionals strategies and best practices for implementing these important leadership functions.

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Progressive discipline is a best practice for handling workplace issues by providing opportunities for employees to correct problems through a series of increasingly severe sanctions. This course will provide HR professionals with the skills necessary to implement and manage an effective progressive discipline program at their organization.

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Introduction to Management is designed for current and prospective managers seeking to understand the foundations of effective management. Managers are employed across industries, functions, and organizational structures to oversee different-sized depart-ments, teams, and groups of workers. However, there are fundamental tools, techniques, skills, and competencies that can help all managers navigate workplace relationships, coach and mentor employees, and lead high-performing teams in accordance with HR laws and managerial best practices. This course will dive into these topics and test acquired knowledge through exercises, games, review checkpoints, and a final assessment.

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We all negotiate every day. And even though negotiations are an integral part of our lives, techniques for managing these situations are not instinctive; they must be learned. Experienced negotiators make a conscious decision about what type of negotiation strategy to use based on a number of factors such as the importance of the relationship and the importance of what is at stake. Understanding key concepts such as the "best alternative to no agreement", reservation price, and the "zone of possible agreement" can help you conduct a successful negotiation. And since power is a fundamental dynamic in negotiations, it is important for negotiators to have a basic understanding of ways they can exert and also gain power in a discussion. This course should be an essential part of any basic business and management training.

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